Jackpot City Terms & Conditions — Everything You Need to Know About Your Rights and Responsibilities

General Terms & Conditions

Jackpot City (referred to herein as "we", "the Platform", or "the Site") is an international online betting and gaming platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between jackpot city and users of the Site ("you" or "member").

By accessing our site, creating an account, or using any of our services, you confirm that you have read, understood, and agreed to these Terms.

Applicability

These Terms apply to the Jackpot City website, mobile site, and all associated services. We reserve the right to update these Terms at any time. Members will be duly notified before any changes take effect.

Account Registration

To open an account at Jackpot City, the following conditions must be met:

• The user must be at least 18 years must be.
• Each person only one account open. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be truthful, accurate, and complete.
• A valid email address or mobile number is required.
• You may be required to provide documents for identity verification.

Account Security

It is your responsibility to keep your account password and login details strictly confidential. Allowing anyone else to access your account is prohibited. If you suspect any unauthorized access to your account, notify our support team immediately.

Deposit & Payment

The following payment methods are available for deposits at Jackpot City:

• Mobile Pay — Minimum deposit: ৳500
• Nagad — Minimum deposit: ৳500
• Rocket — Minimum deposit: ৳500
• Bank Transfer — Minimum deposit: ৳2,000

Deposit Processing

Deposits are usually processed instantly. However, in some cases, network conditions or banking system delays may extend processing time to up to 30 minutes. jackpot city does not charge any deposit fees, though your payment provider may apply their own charges.

Withdrawal Policy

The following conditions apply when withdrawing winnings:

• Minimum withdrawal amount: ৳500
• Maximum daily withdrawal: ৳5,00,000
• Withdrawals are typically 15 to 60 minutes processed within.
• KYC verification must be completed before your first withdrawal.
• Withdrawals can only be made to the same payment method used for the deposit.

Processing Time

Withdrawal requests are generally processed within business hours. Larger withdrawal amounts may require additional verification, which can take up to 24 hours. jackpot city does not charge any withdrawal fees.

Bonus & Promotion Terms

Jackpot City offers a range of bonuses and promotions. Each bonus has its own specific terms, which are detailed on the relevant offer page. General bonus terms are as follows:

• Wagering Requirement: Bonus amounts typically require 5x to 30x wagering before a withdrawal can be made.
• Duration: Each bonus has a set validity period, typically between 7 and 30 days.
• Maximum Bet: Maximum bet limits may apply while a bonus is active.
• Game restrictions: Some bonuses apply to specific games or sports only.
• Concurrent bonuses: Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.

Welcome Bonus

New members are eligible for a welcome bonus on their first deposit. This bonus is available once only, and a specific wagering requirement must be met before it can be converted to cash. Full welcome bonus terms can be found on the jackpot city promotions page.

Betting Rules

When betting on Jackpot City, the following rules must be followed:

General Betting Rules

• Once a bet is confirmed, it cannot be cancelled or changed.
• Minimum bet amount: ৳100
• Maximum bet amounts are determined by the specific market.
• Placing a bet on a match after its outcome is already known is strictly prohibited.

If a match is cancelled or suspended

If a match is cancelled, suspended, or postponed indefinitely, the stake for the affected bet is generally refunded. However, if a match starts but does not conclude within the specified timeframe, the outcome will be determined in accordance with the applicable rules.

Live Betting

Odds in Live Betting change continuously. The odds at the time a bet is confirmed are final. Due to network latency, there may be a difference between the displayed odds and the final accepted odds.

Account Suspension & Termination

Jackpot City reserves the right to investigate, suspend, or close any account for the following reasons:

• Providing false or incomplete information
• Operating Multiple Accounts
• Bonus Abuse or Fraud
• Attempting to hack or technically exploit the system
• Involvement in money laundering or illegal activities
• Use by anyone under 18 years of age
• Any breach of these Terms and Conditions

If an account is suspended, the actual deposited amount (excluding bonuses) will be refunded, unless evidence of fraud or illegal activity is found.

Responsible Gaming

Jackpot city believes gaming should be fun and controlled. The health and well-being of our members is our top priority.

Available Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Timer: Limit your playing time.
• Reality Check: You will receive responsible gambling reminders at regular intervals.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 6 weeks.

Privacy & Data Protection

We take the privacy of your personal information seriously. Our full data collection and usage policy Privacy Policy page.

In brief, we use your information for the following purposes:

• Account Management & Verification
• Transaction processing and security verification
• Compliance with legal and regulatory obligations
• Sending relevant promotions and offers (subject to your consent)

Jackpot city never sells your personal information to third parties.

Legal Liability & Limitations

Jackpot City is not responsible for:

• Bet losses due to internet disconnection
• Delays caused by third-party payment providers
• Temporary service disruption due to an unexpected technical error
• Consequences of sharing your account details with others

Jackpot city strives to operate its services to the highest standards. However, we reserve the right to temporarily suspend services under unforeseen circumstances.

Changes to Terms

Jackpot City reserves the right to amend these Terms and Conditions, in whole or in part, at any time. Members will be given appropriate advance notice of any significant changes via email or through the Site.

Continued use of the site after updated Terms are published will be considered acceptance of the new Terms. We recommend visiting this page regularly to stay informed.

Contact & Complaints

If you have any questions or concerns about these Terms and Conditions, please contact us:

Once a complaint is submitted, we will provide an initial response within 5 business days and aim to reach a full resolution within 30 days.